The social networking solutions for customer service issues

One of the major challenges that face the customer service reps are getting information from the company in a timely manner and always off customers who may be upset about something. In these days there are social networking solutions for the most customer service issues that affect businesses. Do you think social networking sites are only good for making friends? Think again. The social networking solutions offer a great way to connect with your customers and keep them informed.

For example, suppose that your customers are having difficulty in understanding one aspect of how your product works and your customer service representatives are overwhelmed trying to answer questions and explain how to properly use the product. Instead of wasting time on every call customers can join your business social network site and download a video of how to use the product correctly. If the customer is not satisfied with the customer can connect with a customer service representative immediately via live chat or instant messaging, instead of having to wait on hold to speak with a customer service representative over the phone.

Another way that social networking solutions can solve the problems of customer service is to give members exclusive offers and coupons. Customers always get a deal that no one else is getting so you can use the list of all persons who have registered for your social networking site as a mailing list to send coupons, special offers and flyers of sale. Your customers are always an added value that makes them feel very special as a customer and you are getting repeat business from customers happy.

Social networking sites will also help reduce the amount of personal customer service because you have a social networking site makes it possible for one or two customer service representatives to answer questions and help you take care of many customers. A customer service representative can answer the question of a client in an instant message, email and another at the same time. Using social networking can increase efficiency and reduce stress for staff and your customers.

Social networking solutions for customer service issues are not going to the right answer for every company. But if you want your business to remain competitive in business and technology increasingly dependent on each other must be able to think outside the box and think of ways you can use existing technology applications and popular to give an advantage in business .......